me064 Privacy Policy

1 Scope and Application

This Privacy Policy ("Policy") is issued by me064 ("me064," "we," "us," or "our") and applies to all personal data collected from individuals ("you," "Player," or "User") who access or use the me064 online gaming platform at me064.net (the "Platform"), including through any associated mobile applications or services.

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2 Data We Collect

2.1 Identity and Contact Data

When you register for a me064 account, we collect:

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify the 21+ age requirement);
• Residential address, including barangay, city or municipality, and province;
• Email address;
• Philippine mobile number.

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and verify your identity before processing withdrawals, we may collect:

• Copies of government-issued identification documents (e.g., PhilSys National ID, passport, driver's license, SSS card, GSIS card, PRC ID);
• Selfie photographs for liveness verification;
• Proof of address documents (e.g., utility bills, bank statements);
• Source of funds declarations where required by regulation.

2.3 Financial Data

We collect information necessary to process deposits and withdrawals, including:

• GCash or PayMaya mobile wallet numbers;
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number only — we do not store full card numbers or online banking credentials);
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps.

2.4 Gaming Activity Data

We record all gaming activity on the Platform, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data

When you access the Platform, we automatically collect:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session timestamps and page interaction data;
• Cookie identifiers and similar tracking technologies.

2.6 Communications Data

We retain records of communications between you and me064, including live chat transcripts, email correspondence, and support ticket histories. These records are used for quality assurance, dispute resolution, and regulatory compliance.

3 How We Collect Data

me064 collects personal data through the following means:

• Directly from you — when you register, complete KYC verification, make deposits or withdrawals, contact support, or update your account settings;
• Automatically — through cookies, web beacons, and server logs when you access and interact with the Platform;
• From third parties — including KYC verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and regulatory authorities where required by law.

4 How We Use Your Data

me064 processes your personal data for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile;
• Service delivery — to process deposits and withdrawals, provide access to games, and deliver customer support;
• Legal and regulatory compliance — to fulfill our obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012, including reporting to PAGCOR and the AMLC where required;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other prohibited activities;
• Responsible gaming — to monitor gaming activity for signs of problem gambling and to administer self-exclusion and limit-setting tools;
• Marketing communications — to send you promotional offers, bonus notifications, and platform updates, where you have opted in to receive such communications;
• Platform improvement — to analyze usage patterns, troubleshoot technical issues, and improve the overall player experience on me064;
• Dispute resolution — to investigate and resolve complaints, chargebacks, and other disputes.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, me064 processes your personal data on the following legal bases:

• Consent — for marketing communications and non-essential cookies, where you have provided explicit consent;
• Contractual necessity — for processing required to fulfill our obligations under the Terms & Conditions, including account management, payment processing, and game delivery;
• Legal obligation — for processing required to comply with Philippine law, including KYC verification, AML reporting, and regulatory disclosures;
• Legitimate interests — for fraud prevention, security monitoring, and Platform analytics, where our legitimate interests are not overridden by your privacy rights.

6 Data Sharing and Disclosure

6.1 Service Providers

me064 shares personal data with carefully selected third-party service providers who assist us in operating the Platform. These include KYC verification providers, payment processors, cloud hosting providers, customer support software vendors, and fraud detection services. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

me064 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of me064's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to this Policy that result from it.

6.4 No Sale of Personal Data

me064 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.

7 Cookies and Tracking Technologies

7.1 Types of Cookies We Use

me064 uses the following categories of cookies:

• Strictly necessary cookies — required for the Platform to function, including session management and security tokens. These cannot be disabled;
• Functional cookies — used to remember your preferences, such as language settings and game lobby layout;
• Analytics cookies — used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement;
• Marketing cookies — used to deliver relevant promotional content within the Platform, where you have consented to receive marketing communications.

7.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies are available in the help documentation of all major browsers.

8 Data Retention

me064 retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal retention requirements. Our standard retention periods are as follows:

• Account and identity data — retained for the duration of your account and for five (5) years after account closure, in accordance with Philippine AML regulations;
• KYC documents — retained for five (5) years from the date of verification, or longer if required by a regulatory authority;
• Financial transaction records — retained for five (5) years from the date of each transaction;
• Gaming activity logs — retained for three (3) years from the date of each session;
• Support communications — retained for two (2) years from the date of the last communication;
• Marketing consent records — retained for the duration of your account and for one (1) year after withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.

9 Data Security

me064 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption at rest for sensitive personal data stored on our servers;
• Role-based access controls ensuring that only authorized personnel with a legitimate business need can access personal data;
• Multi-factor authentication for all internal systems that process personal data;
• Regular penetration testing and security audits conducted by independent third-party security firms;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, me064 will notify the NPC within seventy-two (72) hours of becoming aware of the breach and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

10 Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by me064:

• Right to be informed — the right to know what personal data me064 collects about you and how it is processed;
• Right of access — the right to request a copy of the personal data me064 holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability — the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint — the right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 13. me064 will respond to all verified data subject requests within thirty (30) calendar days. We may request proof of identity before processing your request.

11 Children's Privacy

The me064 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine gaming regulations. me064 does not knowingly collect personal data from individuals under the age of 21.

If me064 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on the Platform, please contact our support team immediately so that we can investigate and take appropriate action.

12 Changes to This Policy

me064 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The updated Policy will be published on this page with a revised effective date.

Where changes are material — for example, where we introduce a new purpose for processing your data or share your data with a new category of third party — we will notify registered players by email at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how me064 protects your personal data.

13 Contact and Data Protection Officer

me064 has appointed a Data Protection Officer (DPO) in accordance with the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO. All data privacy enquiries are handled with strict confidentiality.

For general support enquiries unrelated to data privacy, please use our 24/7 live chat on the Platform or contact us at [email protected] (plain text — not a clickable link).

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC is the independent authority responsible for administering and implementing the Data Privacy Act of 2012.